Now Hiring - Healthcare Customer Service Call Center Representative in Worcester, MA

Position Summary:

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Responsibilities:

· Answer high-volume inbound customer calls for medical supply patients

· Make outbound calls to patients, referrals, and sales as needed

· Utilize resources to troubleshoot and resolve patient issues

· Use product knowledge of Byram therapies to service patients

· Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team

· Consistently meet and attain required Key Performance Indicators (KPIs)

· Perform other duties as required

Education & Experience:

· High School Diploma or equivalent required

· 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)

· Call center experience preferred but not required

Skills & Abilities:

· Excellent written and verbal communication skills

· Active listening skills

· Proficient with MS Office and the ability to navigate multiple platforms

· Ability to learn Byram products and therapies

· Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude

· Demonstrate soft skills to enhance patient experience

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in Worcester, MA 01602